Keener Adventures - Help Deck
Everything to help with Keener Adventures LLC.
Search for the articles here or browse the categories below.
General questions regarding reservations and reservation help.
How do I make a reservation online?
What is your cancellation Policy?
What boat are your cruises going on?
How do I request a refund on Cali'Fun / OnSpot?
How do I add add a discount/promo code to my booking?
Information for the San Diego Bay Cruises.
Booking through a travel agency or third party such as Viator, Get Your Guide, or BACH App? We have answers to help you.
Our Official Partners
How do I request a refund on GetYourGuide (GYG)?
How do I request a refund in Viator?
How do I request a refund on the BACH APP?
How do I request a refund on the Kona Kai Activity Portal?
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Help with our online store and souvenir shop.
Online Store
How do I gain access to your online store?
What payment methods are accepted in your online store?
What is your return/exchange policy?
Help with navigating refund policies and more on our online Photo Store.
How do I access the online photo store?
How much does it cost to purchase my photos/videos?
How long will it take to access my photos/videos?
I pre-purchased photos when I booked my reservation. Do I have to pay again?
Can I make my photos/videos from my group reservation available for everyone to download?
Questions about our transport service to get you to and from an activity location.
Information on how to access the invoice system, Pay and settle invoices, approve Quotes and more.
Information regarding your Keener AdventuresFolio/Charge Account including creating, using, redeeming and charging. The new and fast way to pay for items onboard without the stress.
Is there an additional fee to using this service?
Can I still get an itemized invoice/receipt for my activity?
Can I get an Itemized Invoice prior to leaving my activity?
Can I pay onboard instead of with my Account?
What is this $150/$200 pending charge on my card?