Everything to help with Keener Adventures LLC.
Search for the articles here or browse the categories below.
Booking through a travel agency or third party such as Viator, Get Your Guide, or BACH App? We have answers to help you.
Our Official Partners
How do I request a refund on GetYourGuide (GYG)?
How do I request a refund in Viator?
How do I request a refund on the BACH APP?
How do I request a refund on the Kona Kai Activity Portal?
🛍️Help with our online store and souvenir shop.
How do I gain access to your online store?
What payment methods are accepted in your online store?
What is your return/exchange policy?
Help with navigating refund policies and more on our online Photo Store.
How do I access the online photo store?
How much does it cost to purchase my photos/videos?
How long will it take to access my photos/videos?
I pre-purchased photos when I booked my reservation. Do I have to pay again?
Can I make my photos/videos from my group reservation available for everyone to download?